How much is postage and packaging?
Our orders as sent via Royal Mail or in some circumstances by courier.
Please use the checkout to get up to date shipping prices.
Prices however start from £3.99.
Some items require to be sent by courier service, these items are the bigger and bulkier items. Cost of this will be confirmed at the checkout.
Do you ship worldwide?
Yes we do! You can choose FEDEX shipping at the checkout. The fees are calculated automatically by the weight of the items in your order.
International Orders may be subject to customs import duties and taxes. This is the buyers responsibility to pay and to find out the fees. You should be able to find this information out on your countries government website.
As Britain has now left the EU, orders to Europe are now also possibly subject to customs charges and taxes.
How long will it take to dispatch my order?
We try to process your orders as quickly as possible. Currently we aim to process them within 24-48 hours.
Order processing is also subject to stock availability. If there is likely to be a delay with your order we will contact you to let you know.
If your order contains any pre-ordered items, the entire order will be shipped ONLY once all items are in stock. Please place orders separately if you need other items urgently.
Who will you send my order with?
We currently only use royal mail to ship any orders. All orders are sent under a tracked service so that for peace of mind for you and for us, we can trace it until it arrives with you
The above applies to UK mainland deliveries only and Northern Ireland, Highlands and Islands are subject to additional/greater charges.
Royal mail 24/1st and 48/2nd shipping services are not guaranteed delivery rates. 95% of orders will arrive on time however royal mail do state that you should allow up to 14 working days to receive your order before contacting them or us. Royal Mail’s terms and conditions and be found at www.royalmail.com.
Our website is designed to provide you with the correct delivery charge based on the items in your checkout. Unfortunately, sometimes things do go wrong and there may be an error with the incorrect delivery amount being charged to you. We will contact you if this is the case and let you know what the delivery charge should have been and to arrange payment If you accept it. If not, we are happy to refund and cancel your order.
Our Returns Policy
If you’re a customer in the UK you are entitled to cancel your order within 14 days for a full refund (inclusive of any postage paid for the order). This starts from the day after you receive your order. You will need to send us an email with notice of your cancellation to: email@example.com.
If you decide for any reason that you have changed your mind and and that you no longer want the items that you have purchased from us, we will accept them back ONLY If they are unworn, unwashed and in a re-saleable condition with all original packaging within 14 working days of delivery, and you will receive a full refund (except postage). Please note that you are responsible for return delivery charges. We highly suggest that you always use a tracked and insured service to return items.
We do not want you to experience any problems when you order with us. However, should you experience a fault with your item, you will need to contact us within the returns policy period with your order number, a description of the fault and clear photo(s) of the problem. Please email firstname.lastname@example.org.
We do offer a 6 month warranty from date of purchase on our products however, If you do not follow the care guidelines then any warranties will be invalidated.
How do I return an item?
When returning any items you are responsible for the return postage and packaging costs. We strongly advise that you return the items by a tracked and insured service. This is because if the item does not reach us, you may not be entitled to claim any of the cost back and we cannot refund and replace items for you. Please ensure that items are packaged safely and securely.
Before returning any items contact us by email so that we can send you an RMA (Return Merchandise Authorisation) number which must be clearly stated on the outside of the package. We will also provide our address and a returns form which you will need to include:
Your Order/Invoice Number
Which items are to be refunded/exchanged
Should you have any queries please do not hesitate to contact us by email.